Please RIGHT-click the (attached file named) FIXLIST and select SAVE AS and save it directly ( as is) to the Downloads folder I am sending a custom Fix script which is going to be used by the FRSTENGLISH tool. It will involve a Windows Restart at the end of it.

Please Close and save any open work files before you start this next step. Thank you for sending the zip report file. Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, 'Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.4.0.623.exe to run the report NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. I would like to get additional information from this machine in order to have the proper detail to help you forward. Save the file to your system and then Attach that with your reply. Look at the list of reports for the latest date & type 'Clean'.ĭouble Click that line & it will open in Notepad. In Adwcleaner, click the 'Reports' button. Please find and send the Adwcleaner 'C' clean report. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).Īllow it a few minutes to finish the Scan. You will then see a main screen for Adwcleaner.

Double click Adwcleaner to start it.Īt the prompt for license agreement, review and then click on I agree. Go to the folder where you saved Adwcleaner. Saving to the Downloads folder should be the default on your system. īe sure to Save the file first, to your system. I encourage you to take a look at the announcement blogpost to learn more this new detection category. Version 7.4 of Adwcleaner detects factory Preinstalled applications too! Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Scroll down until you see the 'reset sync' button and click on the button Use Chrome browser to go to and sign into your account. There is not a good way to know from how long ago these PUP's were. You can see the definitions & descriptions about most of these on the Threat blog. These type adwares come about from browsing the web on some sites. Those items were P U P potentially unwanted type items and were on Chrome browser. I will be helping and guiding you, going forward on this case.

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